Frequently Asked Questions

AlwaysPharma is an online platform that connects customers with licensed U.S. pharmacies. We make it easier to order medications online while ensuring safety, privacy, and compliance with healthcare regulations.

Browse our product selection, choose your medication, and add it to your cart. At checkout, follow the steps to complete your order. For prescription items, a valid prescription is required.

For us to legally and safely fill your order, your prescription must be valid. A valid prescription includes:

• Your full name
• Your doctor's name and signature
• Date of issue
• Medication name and dosage
• Quantity prescribed
• Number of refills (if applicable)

During checkout, you can either add and upload a new prescription, use a prescription already on file with us, or connect with a licensed doctor for a telemedicine consultation. Need help? Chat with The Care Experts.

• Add and upload your prescription during account setup or checkout
• Have your prescriber or current pharmacy send it to one of our partner pharmacies:
  Advance Pharmacy
  4910 N Armenia Ave, Tampa, FL 33603
  Phone: (813) 350-9999
  AM Pharmacy
  10401 Anderson Mill Rd Ste. 112B, Austin, TX 78750
  Phone: (512) 270-4899

Need help? Chat with The Care Experts or contact support at support@alwayspharma.com | +1-833-391-2812.

The Care Experts are real people who guide and support you every step of the way — from getting started to receiving your order. They answer questions, provide updates, and ensure your experience is simple, secure, and stress-free.

Once your order is submitted, it will undergo an independent, licensed U.S. clinician review. Please note: payment does not guarantee prescription approval. If the prescription is not approved by a licensed provider, your order will be cancelled at no charge.

If your order is cancelled, it means it was not approved during our review process, often due to an issue with a prescription or payment information. You will not be charged for a cancelled order. For any questions, our customer support team is here to help.

• Livechat: The Care Experts
• Email: support@alwayspharma.com
• Phone: +1-833-391-2812

AlwaysPharma complies with HIPAA guidelines and uses advanced security measures, including SSL encryption and multi-factor authentication, to safeguard your data.

Yes. While AlwaysPharma provides customer support for administrative and account questions, clinical consultations must be handled independently. If you need our assistance, reach out via Livechat, email support@alwayspharma.com, or call us at +1-833-391-2812.

To speak directly to a pharmacist at our licensed partner pharmacies, contact them at:

• Advance Pharmacy: 4910 N Armenia Ave, Tampa, FL 33603 | (813) 350-9999
• AM Pharmacy: 10401 Anderson Mill Rd Ste. 112B, Austin, TX 78750 | (512) 270-4899

Most orders ship within 2–3 business days via UPS. You’ll receive tracking information once your order is dispatched.

Yes. All medications are dispensed by licensed U.S. pharmacies and are FDA-approved. All medications carry potential risks and side effects. Licensed U.S. clinician review is issued only if medically appropriate.

We serve customers across the U.S. seeking a safe, convenient, and reliable way to access medications online.

We use encryption technology and follow strict data protection practices. Only the information necessary to fulfill your order is collected.

You can contact our customer support team via phone at +1-833-391-2812 or email us at support@alwayspharma.com.

Once your order has shipped, you’ll receive an email notification with your tracking details. You can also track it anytime by clicking the Track button in your order history on your profile page.

We accept major credit cards (Visa, Mastercard) and eChecks.

We currently do not accept insurance. AlwaysPharma operates entirely on a self-pay model.

If your order has already shipped, it cannot be canceled. You may return it through UPS using the return-to-sender option.

Unfortunately, we cannot accept returns on prescription medications due to FDA regulations. If there’s an issue with your order, please call us within 24–48 hours of receiving it. Our team at AlwaysPharma is here to assist you 5 days a week at +1-833-391-2812. Please check our main menu for our hours of operation.

If you are eligible for a refund, contact our customer support team. Refunds are processed within 5 business days to the original payment method.

We’re a platform, not a pharmacy. Our focus is on making it easier and safer to access medications online, offering a trusted, secure, and transparent experience every step of the way.

Yes. During checkout, AlwaysPharma connects you with independent, licensed doctors in your state for a telemedicine consultation. AlwaysPharma acts as an administrative connector — all clinical decisions rest with the independent licensed prescriber. We remain committed to your well-being with personalized care and the highest standards of safety and compliance.

Medications are dispensed by:
Advance Pharmacy
4910 N Armenia Ave, Tampa, FL 33603
Phone: (813) 350-9999
AM Pharmacy
10401 Anderson Mill Rd Ste. 112B, Austin, TX 78750
Phone: (512) 270-4899

At AlwaysPharma, we understand that our name might make you think we are a pharmacy. However, we are not a pharmacy in the traditional sense. Instead, we are a technology platform that connects you with trusted healthcare providers and licensed pharmacies. We chose the word "Pharma" because it is well-known and trusted. It reminds you of the high standards and reliability found in the world of medicine.

Yes! We dispense and ship prescription medications to all 50 U.S. states, as well as Washington, D.C.